Understanding the Application Process
Dear OwyheeStar Applicants
Communication is tricky–no matter whether you are writing, texting or having a discussion. The goal is communicating our idea or thought, or possibly trying to educate someone. I reply to a lot of emails. Then too, there are the application responses. Sometimes this involves a follow-up query to clarify the applicant’s answer or to fill in something left blank. A recent encounter left me feeling cold and licking more than a few wounds; however, I am sure my intent was misunderstood. Maybe I should have added some emojis–honestly, I am not too skilled at using those cute add-ins. That would set a tone rather than leaving the recipient to guess what I mean and the voice behind the ink.
Grammerly.com says, “If there’s controversy around emojis in business communication, then why do we feel compelled to use them? Why not forego them altogether? The simple answer: we want to be better understood. Email communication is notoriously problematic in that it lacks the emotional cues we rely on with face-to-face or phone conversations. Without tone of voice or facial expressions to guide us, there’s a lot of room for misunderstanding when we read an email. Messages meant to be positive are often interpreted as neutral, and neutral messages are interpreted as negative”.
Setting a Positive Tone
Well then, that leaves me being negative sounding a lot. Our application process is an area where I am positive more than a few persons have been miffed by the questions. In fact, someone said they were sick of my interrogation techniques–I was shocked because I was merely asking one question about a two-part question–the second part was left blank. I think the question is valid; they see my asking them as intrusive and are offended. In all honesty, I could have prefaced the question more tactfully–and the addition of emoji may have set a more friendly tone. Would that family have made a good puppy home? We will never know. Of course, I want to avoid these types of scenarios, but when it comes to matters of the heart a lot of things can go sideways. I was scolded and let know their money is good and their character the same. I am sure both things are true; however, that was not what was in question.
A delay may seem like I don’t value you or our application. It is in truth, nothing like that. Rather I am engaged with the must-do and the most pressing things. Some of these cannot wait. Each day I am amazed at the workload for both Cliff and I. At the same time, we give thanks for this opportunity to provide a service so many appreciate.
We Take This Process Serious
The importance of our application process cannot be understated. Asking clear and concise questions to get the information that will clue us about the pup’s future seems valid. Nevertheless, communication issues (being misunderstood) will probably always be an issue. There other factors behind the scene too!
1. Each inquiry has an agenda–sometimes these are hidden (you would be surprised).
2. Everyone has done research; however, no one can guess how deep you are going to be required to dig to get through the Weimaraner puppy phase.
3. Each person comes with experience–this is all too often not going to apply to the Weimaraner. It is hard for a diehard Labrador person to believe this breed is different.
4. Each candidate believes they are ideal. Implying anything less or inquiring about something is offensive. We understand.
5. Dog savvy persons fail with this breed–it happens for a myriad of reasons. Let’s not place blame; instead, let’s agree it happens too often.
6. First-time Weim folks sometimes succeed beyond our wildest expectations. A pattern seems apparent to us. Most of these listen to our advice on how to raise the Weimaraner and do their best to follow it.
7. Honestly, it takes patience and a measure of trust to work with us. We typically have a Wait List. We cannot guess exactly how things will unfold–whether a mating will result in a litter, how many pups will be born, what sex or what coat color they will be. Yes, we sometimes have an all blue litter or an all gray litter; however, most of our litters have mixed coat colors. Some litters will produce a few Longhairs–how many is always in question. There are statistics, but we have learned the hard way that it is an average. The same parents might only produce two Longhair (of eight) pups one year. The next they may yield six of eight. Therefore, when statistically it says you will get 50% or 25% depending on the situation, the percentage can vary more than we expected in a specific litter.
From our side of the Fence
We must consider the pup’s welfare first and foremost. If we don’t have peace about a situation, it might not reflect on you at all. It may mean that we are not the right breeder for you. Sometimes we dare to tell applicants that we feel another breed choice would better suit their needs. Should we ever say that? I think we should. It is our opinion. A person can take it or leave. They can buy the Weimaraner from someone else. If all else fails, they can get one online.
Despite Communication Hiccups
Over time we have forged some beautiful relationships with OwyheeStar clients. If we had passed on the street we might not have given each other more than a nod or a smile; however, our hearts are forever joined. It is amazing how a fur family member can impact our lives in ways we would never have imagined. So, when we delve into the ticky-tacky details we sincerely hope you understand our motive. We are not interested in how much money you have–just that you have enough to give adequate care. Yes, we realize having money means better food and unlimited veterinary care. Nevertheless, even when a person has plenty of money and the desire, it is not a rock-solid guarantee that things will not go sideways.
We thank you for your patience and your understanding. We are honored to think of some many of you are friends. Some of you are more like family. We share things others would never understand.
~ Shela (and Cliff)
Posted on September 25, 2017, in Bringing home the Weimaraner, Companion Weimaraner, Getting an OwyheeStar Puppy, Hot Topics, Information and Education, Mailbox Topics, OwyheeStar, OwyheeStar Weim, OwyheeStar Weimaraner Puppy, OwyheeStar’s Succeeding with the Weimaraner, The Weimaraner. Bookmark the permalink. Comments Off on Understanding the Application Process.